‘My daughter went into hospital to get better – now she’s dead’

• Serious concerns raised about patient safety culture at a north-east England mental health trust, with reports that clinician-patient communication failures may have contributed to adverse outcomes
• Mental health service users and families report feeling unheard regarding safety concerns, suggesting potential systemic issues in safeguarding and escalation procedures
• Incident highlights need for robust complaint mechanisms and clinical responsiveness to patient/carer concerns in mental health settings to prevent harm

Mental health patients say nobody listened to their concerns about a north-east England trust.

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