NHS app to use AI to determine which service best for patients

• NHS app will integrate AI to triage patient queries and direct users to the most appropriate service, rolling out across England by April 2028
• This digital triage tool aims to improve access and reduce inappropriate referrals by matching patients to suitable care pathways
• Implementation timeline allows NHS trusts time to integrate the system, though specific clinical validation and accuracy data remain to be published

The update will be available to all users in England by April 2028, the health service says.

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