1. Who We Are
ClinicaliQ (clinicaliq.co.uk) is operated by MedicalGoGo Ltd, registered in England and Wales. We are the data controller for personal data collected through this website.
Contact: [email protected]
MedicalGoGo Ltd, England and Wales.
2. What Data We Collect
We collect the following categories of personal data:
- Registration data: name, email address, professional role, and GMC/NMC number (for HCP verification).
- Usage data: pages visited, search queries, guideline views, webinar attendance, and CPD activity.
- Contact enquiries: name, email, message content when you contact us via forms.
- Technical data: IP address, browser type, device type, and cookie identifiers.
3. Legal Basis for Processing
- Contract: processing necessary to provide your ClinicaliQ account and services.
- Legitimate interests: analytics, platform improvement, and security.
- Consent: marketing emails and newsletter subscriptions (you may withdraw consent at any time).
- Legal obligation: where required by law.
4. How We Use Your Data
- To create and manage your ClinicaliQ account.
- To track and record your CPD activity and issue certificates.
- To send you the Weekly Digest and guideline alerts (if subscribed).
- To personalise content to your therapeutic area interests.
- To respond to enquiries and support requests.
- To improve the platform through anonymised analytics.
- To comply with legal and regulatory obligations.
5. Sharing Your Data
We do not sell your personal data. We may share it with:
- Service providers: hosting (Contabo), email delivery (Amazon SES), analytics.
- Sponsors: only aggregate, anonymised metrics are shared with webinar sponsors (e.g., 150 registrations). We do not share your name or email with sponsors without your explicit consent.
- Legal requirements: where required by law or to protect rights and safety.
6. Cookies
We use cookies to:
- Keep you logged in (session cookies).
- Remember your preferences.
- Collect anonymised analytics data.
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
7. Data Retention
- Account data is retained for as long as your account is active, plus 2 years after closure.
- CPD records are retained for 7 years to support professional appraisal needs.
- Contact form submissions are deleted after 2 years.
- Analytics data is anonymised after 26 months.
8. Your Rights
Under UK GDPR, you have the right to:
- Access: request a copy of your personal data.
- Rectification: correct inaccurate data.
- Erasure: request deletion (subject to legal obligations).
- Portability: receive your data in a machine-readable format.
- Restriction: limit how we process your data.
- Object: object to processing based on legitimate interests.
- Withdraw consent: at any time, without affecting previous processing.
To exercise any right, email [email protected]. We will respond within 30 days.
9. International Transfers
Your data is stored on servers in the European Economic Area (EEA). Any transfers outside the EEA are protected by appropriate safeguards under UK GDPR.
10. Security
We use industry-standard security measures including HTTPS encryption, access controls, and regular security reviews. No internet transmission is 100% secure; you share data at your own risk.
11. Children
ClinicaliQ is intended solely for registered healthcare professionals. We do not knowingly collect data from individuals under 18.
12. Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Significant changes will be notified by email to registered users.